Contact and support
We answer Monday–Friday, 8:30–17:30. If you write outside those hours you get a reply on the next working day: no request is lost.
Already bought? Open the request from your account
It is the fastest route, and the only one where everything stays in writing. The request reaches our support desk already carrying the licence, the order number and the date: you look nothing up, and we ask you nothing before we start.
- Sign in with the email address you used for the order.
- Go to My licences: every key you have bought is there.
- On the licence giving you trouble press “Request a replacement”, tell us what happens and — if you can — attach a photo of the error. One screenshot is worth ten lines of description.
- The answer appears under Support inside your account, together with the whole conversation. We notify you by email as well.
Forgotten your password? You can reset it from the sign-in page in a minute. If you ordered without registering, write to us in the chat with the order number: we will link the purchase to your address ourselves.
Still deciding, or just a quick question
Use the chat, the round button at the bottom right. The bot answers licence questions straight away — which version you need, how many devices, whether it runs on your system — and during support hours it hands over to a person when needed.
If you are unsure about your computer, ask before you buy: if the program will not run on your system, we will not sell it to you.
Phone and WhatsApp
On the phone and on WhatsApp we answer Monday–Friday, 8:30–17:30. On WhatsApp you can also send a photo of your screen, which for an activation problem is the quickest way to show us what is going on.
For activation we can also connect to your computer and do it together: ask in the chat or on WhatsApp and we will send you the program to run.
info@licenzeoriginali.com — if you write here, put the order number in the subject: you go to the front of the queue.
Invoices, tax details and withdrawal: write here, or open the request from your account, where they stay attached to the order.
Licenze Originali is a brand of Nexnow EOOD. If a key does not work we replace it, and if we cannot fix it we refund you: it is written in the legal notes and we mean it.